Privacy Policy

Published by RITAJAY TECH SOLUTIONS PRIVATE LIMITED, the owner and operator of poojna.com.

This Privacy Policy describes how we collect, process, and protect personal information when you use our devotional services platform. We are committed to your privacy and handle all personal information in compliance with the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

Identity and Contact Information: Full name, email address, mobile number, and account credentials
Devotional and Astrological Data: Date of birth, time of birth, place of birth, and other information voluntarily shared for kundali preparation or astrological consultation
Booking and Transaction Data: Details of services booked, payment amounts, and transaction references
Device and Technical Data: IP address, device type, browser information, and session data
Communication Records: Queries, feedback, and correspondence submitted through our support channels

How We Use Your Information

To create and manage your Poojna account
To facilitate bookings for pooja and astrology services
To assign and coordinate with the appropriate pandit or astrologer for your booked service
To process payments and maintain transaction records
To send booking confirmations, service updates, and important notifications
To respond to support queries and resolve complaints
To improve platform quality and user experience through aggregate analytics
To comply with applicable legal and regulatory obligations

Sensitive Personal Data

Information such as date of birth, time of birth, and place of birth collected for astrology purposes is treated as sensitive personal information. It is used exclusively for the purpose of providing the requested astrological or devotional service and is not shared with third parties except as required to deliver the booked service.

Sharing of Information

We do not sell or commercially exploit your personal data. Information may be shared with:

Empanelled pandits and astrologers, solely to the extent necessary to perform the booked service
Authorised payment gateway partners for secure transaction processing
Law enforcement or regulatory authorities upon a valid legal requirement

Data Security

We employ SSL encryption, secure servers, and role-based access controls to protect your information. Sensitive astrological data is stored with restricted access and used only for the purposes for which it was collected.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Write to us at connect@poojna.com to exercise these rights.

Policy Updates

We may update this policy from time to time. Material changes will be communicated through the platform or via registered email.